epiczone Store Return & Refund Policy

Return Window

At epiczone Store, we want you to feel confident in every purchase. You may return eligible items within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even after the 30-day window has passed.

Items that cannot be returned:

• Products explicitly designated as final sale at the time of checkout
• Personal care, hygiene, and intimate apparel items that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Merchandise damaged through customer misuse, improper storage, or failure to follow the product's handling instructions
• Returns received after the 30-day window without prior written authorization from epiczone Store support

How to Initiate a Return

1. Send an email to our support team at service@epiczone.shop including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected items and their packaging with your initial message.
2. Our team will evaluate your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) to prevent damage during transit, and write the issued RMA number clearly and legibly on the exterior of the shipping package. Please avoid writing directly on the original product packaging.
4. Send the package to the return address listed in your RMA confirmation email using a shipping method that provides tracking.

Returns that arrive without a valid, active RMA number may be declined upon receipt or may face substantial processing delays. epiczone Store cannot be held responsible for return packages that are lost or stolen in transit when no valid RMA has been issued.

Refund Processing

Once epiczone Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims where valid photographic proof was submitted upfront, refunds are processed within 1–2 business days of claim approval. Depending on your financial institution's processing timelines, please allow an additional 5–10 business days for the refunded amount to post to your bank or card statement. Original shipping charges are not refundable unless the return results from an error on our part (for example, shipping an incorrect or damaged item). All refunds are issued directly by epiczone Store to the original payment method used at checkout; store credit will be provided only when the customer expressly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, contain incorrect items, or differ from its description, please contact us within 7 days of delivery and include clear photographs of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees associated with sending back the affected item.

Return Shipping Costs

Customers bear the cost of standard return shipping unless the item is defective, was damaged in transit, or the issue stems from an error by epiczone Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. For any return caused by epiczone Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs, with no deductions from your refund.